Michael McGahan
IT Professional | Technical Consultant | System Engineer
Professional Summary
Highly skilled IT professional with extensive experience in implementing, maintaining, and optimizing enterprise solutions across diverse technology environments. Proven ability to lead technical projects, develop automation scripts, and enhance system performance to drive organizational efficiency and client satisfaction. Expertise includes Windows Server administration, PowerShell scripting, web application development, virtualization, and cloud-based technologies. Adept at collaborating with cross-functional teams, mentoring peers, and aligning solutions with business objectives. Known for delivering innovative solutions, maintaining high standards of quality, and consistently exceeding expectations in dynamic, fast-paced environments.
Professional Experience
Technical Consultant III @ WellSky Corporation
November 2019 - Present | Overland Park, Kansas
- Spearheaded the deployment of WellSky software in diverse environments (hosted and on-premise), ensuring seamless integration across 30+ successful projects
- Directed technical calls to coordinate implementation milestones, resolve client queries, and maintain a 95% client satisfaction rate through proactive issue resolution
- Facilitated cross-functional collaboration between clients and internal teams, ensuring issue resolution within SLA timelines, resulting in consistent project success
- Engineered and maintained PowerShell automation scripts to streamline repetitive deployment tasks, reducing implementation times by 40%
- Trained and mentored 10+ technical consultants, improving onboarding efficiency and ensuring consistent delivery of technical solutions
Sr. System Engineer @ Cerner Corporation
2014 - 2019 | Kansas City, Kansas
- Installed and maintained multi-platform solutions (Windows Server, Oracle/Red Hat Linux, MySQL, IBM WebSphere, Apache, IIS), ensuring consistent performance across diverse environments
- Managed a fleet of 400+ Windows Servers (2008R2–2019) using proactive monitoring tools, achieving 99.9% system uptime through preemptive maintenance and issue resolution
- Diagnosed and resolved performance bottlenecks in software and hardware using log analysis and system diagnostics, cutting recurring incidents by 20%
- Designed, deployed, and maintained virtualized environments with Citrix and VMware
- Developed and optimized PowerShell scripts to automate repetitive administrative tasks
- Provided SME-level expertise on Cerner products (CareAware iBus, CareAware Mobile) and integrated third-party solutions, delivering tailored implementations for 20+ healthcare clients
Web Developer @ Georgia Southern University
2011 - 2013 | Statesboro, Georgia
- Managed and enhanced the myGSU student portal, ensuring uptime and functionality by developing new features with HTML, CSS, and JavaScript, improving user experience for 20,000+ students
- Led the redesign of the myGSU portal interface using industry-standard tools, aligning with university branding and marketing standards, and increasing user engagement by 20%
- Participated in strategic decisions on web frameworks, leading the migration to a scalable platform that improved system performance and user satisfaction
- Collaborated with university departments to enhance their web presence through tailored solutions, fostering cross-functional communication and elevating the university's digital profile
Education
B.S. Information Technology
Georgia Southern University
2009 - 2013 | Statesboro, Georgia
- Emphasis in Network Administration